Titan

One platform behind every MSP we partner with

The same software runs every Titan company: agents that work the queue, live chat and a portal for clients, and the quoting, delivery and billing behind them.

Tickets worked by Titan agents
100K+
Agent actions a day
50K+
Users
20K+
Integrations
75+

Agents that work the queue

Every ticket in your PSA goes to an agent built for the work: service desk, security, or network. It investigates with the client's own tools, similar past tickets and your playbooks, then drafts the fix and the reply.

  • Investigation runs on its own, and your team stays in control of every change.
  • Security alerts are triaged and closed out end to end.
  • Network noise is filtered out before it reaches your team.

91%of security and network alerts resolved with no technician

Service desk: Client reply approved. Investigation and work summary logged. The client reply waits for technician approval.

The right technician, in real time

Dispatch immediately assigns new tickets to the best available technician for the work and the client.

  • The right person on every ticket, not whoever is next in line.
  • Urgent issues never sit in the queue.
  • Everyone knows who owns it the moment it is assigned.
Dispatch assigning a P2 ticket from the Service Board. Blake is busy and Alex is available, so Alex is assigned, the pick is posted to Slack, Alex gets a Teams message, and the requester is told “Alex picked this up”.

Fixed from their phone

End users message your help desk in Teams, Slack or the portal and get help right in the conversation, often with the problem solved before they put their phone down.

  • When it needs hands-on work, it becomes a ticket and lands with the right technician automatically.
  • Questions about tickets, invoices and licenses get instant answers.
An employee who replaced their phone asks the help desk for help in Microsoft Teams. The agent verifies them, runs the approved MFA re-registration playbook, and replies: “Done. I've reset your MFA registration. Sign in and you'll be prompted to set up the authenticator on your new phone.” The employee confirms they're back in.

A portal your clients actually use

Clients see their tickets, security posture, licensing, invoices and projects in one place, and start and approve workflows themselves.

A client's portal open to Tickets, showing open tickets with their status. On a new hire laptop request, the technician posts an update that delivery is booked for Thursday, the ticket's status changes from In Progress to Scheduled, and the requester confirms the time. The portal then switches to Workflows, where the client's new hire onboarding for the same employee is approved by the hiring manager, and the Microsoft 365 account, license, group access and security training are completed one after another, with the laptop handed to that ticket.

From signed quote to delivered project

Pick the services, send the quote, and the moment the client signs, their onboarding is already underway.

  • Quotes go out in minutes, not days.
  • Every project follows your delivery process, start to finish.
  • Nothing closes until the work is verified.
A quote for Fabrikam Legal is built by picking Support, Microsoft 365, SentinelOne and CW Backup from a grid of products, for a total of $15,300 a month. It is sent and signed, and the onboarding project starts: it collects the tenant domain and site count, applies the M365 security baseline after a technician approves it, runs an agent to audit Intune policies, has the PM schedule kickoff, and passes the QA check “MFA enforced for all users”.

Every device and user, in one place

Titan's CMDB is a live inventory of every client's devices and users, matched across your PSA, RMM, Microsoft 365 and security tools. One record shows who has what, what they are licensed for, and what is missing protection.

  • One record per device and user, no matter how many tools it shows up in.
  • Devices missing security or management agents are flagged and ticketed.
  • Agents and technicians start every ticket with the full picture.
A device inventory for Northwind Capital. Each laptop and server is matched across ConnectWise, Automate, Intune and SentinelOne, with its assigned user. One laptop, NW-LT-0188, is enrolled in Intune but missing from SentinelOne, so it is flagged and a ticket is opened to install it.

A copilot with the whole stack behind it

Technicians ask questions across your entire stack, for one client or all of them. Anything worth asking once can run on a schedule instead.

  • Ask anything and get tables, charts and reports back in seconds.
  • Put recurring checks on a schedule and review what they find.
  • Your team signs off on every change.

200+scheduled agent runs per day

Illustration of Copilot. A technician asks which clients have BitLocker off on servers, and Copilot queries the CMDB and returns a grid of 14 devices across 6 clients. The technician then asks it to disable the 3 stale accounts at Acme. Copilot looks the accounts up and prepares an approval card, “Disable 3 users – Acme”, that waits for the technician to approve or reject. Nothing changes until they do.
Illustration of Copilot running on a schedule. The nightly Cert expiry sweep runs read-only, finds 3 certificates expiring within 14 days, and files a finding with “Renew via GoDaddy” proposed. Nothing changes until a technician accepts it; once accepted, the renewal runs and shows as executed.

Billing that reconciles itself

Titan compares what each client actually has, users, licenses, devices and Azure, with what their agreement bills, flags the differences, and generates the invoices.

  • Every way you bill, in one place.
  • Vendor invoices reconcile without the spreadsheet work.
  • One billing engine powers every company we partner with.
The Billing Overview table for October, one row per client and one column per billing stream. Northwind Capital’s Managed Services is flagged with Issues, 142 M365 users vs 138 billed (+4 seats), reconciled, then moves through Pending review, Approved and Invoice generated to Sent & closed.

See what it would do for your business

We'd love to show you the platform and hear what you've built.

Let's Talk